Please register your complaint in the form below
Complaints & Grievance Procedure
As part of our alignment with international best practices and our obligation to ensure that basic human rights are not infringed and undermined in our operations, we are committed to resolve your complaints in a timely manner.
- Send letter of receipt when written grievance received. Discuss grievance with grievant (within 24 hours of verbal or written complaint)
- Investigate grievance Communicate the result of the investigation to the grievant(within 7 working days of receiving verbal or written complaint)
- Document the investigation and outcome (Do not include details in the file of any staff member involved unless a disciplinary action has been undertaken.)
- Offer external review to the grievant Send questionnaire to grievant Track complaints to rectify recurring issues within our Service